Midlands Online Accessibility Statement

This accessibility statement applies to the https://midlandsonline.co.uk/ website.
This website is run by Midlands Online. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in up to 300% without the text spilling off the screen.
  • Navigate most of the website using just a keyboard.
  • Navigate most of the website using speech recognition software.
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
  • We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

The website has been audited and any accessibility issues found have been fixed by Midlands Online. 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email terry@midlandsonline.co.uk.
  • Call 0800 069 9224.

 We’ll consider your request and get back to you within 14 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please use our contact form and get in touch.

Enforcement procedure

Midlands Online is committed to ensuring our digital services are accessible to all users, in compliance with the Equality Act 2010. This law mandates that we make reasonable adjustments to avoid disadvantaging individuals with disabilities.

Contacting us by phone or visiting us in person

If you need to contact us via phone, or another method we will endeavour to meet accessibility requirements, wherever possible. We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

 Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

 Contact us by using our contact form.

Technical information about this website’s accessibility

Midlands Online is committed to making its website accessible, in accordance with the Equality Act 2010.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and documents are essential to providing our services. For example, we have PDFs with information on how users can access our services. We plan to have these fixed or replaced with accessible HTML pages. We will endeavour to ensure any new PDFs or Word documents we publish will meet the accessibility standards and best practice utilising Adobe Acrobat Pro software.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 07/10/2024. It was last reviewed on 07/10/2024.
This website was last tested on 07/10/2024. The test was carried out by Midlands Online.
We tested the website using free-to-use developer tools which check each page against standard accessibility issues.